Change Management
PROCESS MAPPING & DESIGN
In order to assess the impact of clinical and
business change on an organization it is critical to
have an accurate picture of current activities and to
clearly document the pre and post implementation
processes. Healthcare organizations run the risk of not
realizing some of the existing activities that are
undertaken and therefore not being able to provide all
of the services currently being delivered. If this
activity is not done well there may be a damaging effect
on system build and negative impact on the scope of
activities such as testing and training. Healthcare
organizations who have not undertaken this essential
activity correctly have been burdened with costly change
requests and project delays.
Consulting
Ideal Health IT will assemble a team of Business
Analysts with the specialist knowledge of your system
and care setting. The team will engage with
operational staff to map and document current processes
at the beginning of Stage 3. They will liaise closely
with your project staff to incorporate change decisions
and new functionality provided by the new system. The
‘as is’ and ‘to be’ processes will be documented and
designed. You will then be able to incorporate these
changes into the design of their system build, testing
and training. A consulting presence will remain on site
until post go-live to ensure that changes are managed in
a systematic way through to the return to Business as
usual under the new business and clinical processes.
By adopting this approach the you have assurance that
all aspects of the mapping, design and documentation of
processes is correct and costly change requests and poor
clinical builds can be avoided. Staff will have been
consulted throughout the process and will feel involved
and informed.
Training
Ideal Health IT has experience of offering an
‘Introduction to Clinical and Business Change Training
Course’ aimed at staff who are new to producing and
maintaining process documentation. The course covers:
- Information gathering
- Analysis
- Design
- Documentation
- Using Microsoft Visio
- Running effective operational staff and managers
change workshops
A half day workshop is an alternative option for
healthcare organizations that wish to engage in a
proactive and positive way with operational staff and
managers. The workshop ensures that participants are
fully engaged with the change management process and
covers:
- The roles and responsibilities of staff
- Walk through of current activities and patient
scenarios
- Agree sequence of events and outcomes
- Relationships between processes undertaken by
different staff roles
Staffing
Ideal Health IT have a large team of experienced
staff that have worked with a number of previous
implementations that are available to ‘plug the gap’ of
current resourcing expertise.
Ideal Health IT provides individually customized
solutions to assist Healthcare organizations with
effective Clinical and Business Change and other
functional workstreams in a systems implementation
program. We also provide solutions focusing on overall
Service Improvement, restructuring and cost savings.
Click here to learn about our
overall Change Management practice area.
Download more information
about Change Management.